Summary:
Have you ever been in a situation that was emotionally charged and the stakes were high? And it was difficult to find the right words? Back Pocket Coach™ provides 33 power-packed communication strategies to support you in creating satisfying conversations that result in good outcomes for you and others. These just-in-time strategies will help you move through conversations masterfully, whether you're engaging with one person or a team of people. This book also introduces Game Changing Conversations, the 8-step process that prepares you for any difficult or high stakes conversation.
My review:
This book was a very quick read and comprehensive as well. It has come at a time when I was actually having a struggle in the workplace. It not only gave good advice as to how to communicate with my boss but how she could communicate with me more effectively.
The book was laid out pretty well and the contents make it easy for quick reference. I could pick a strategy and go quickly to it without having to read the whole book again. This is certainly a nice little reference book to have especially for any manager.
4 stars.
Disclosure: I received a copy for free. The views here are 100% my own and may differ from yours.
~M.M. aka Naila Moon
Where to find the authors:
Amazon
Goodreads
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